Transparent From Our Business
to Your Delivery
Panggezhuang Town, Daxing District, Beijing
From Our Fulfillment Network to Your Home
At Bodivela™, thoughtful service continues beyond choosing the right textile for your space. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, along with what to do if your shipment does not arrive as expected.
Preparing Your Bodivela™ Order
After payment is successfully confirmed, orders typically require 2–4 business days for processing, order verification, product handling, and packaging before dispatch.
During holidays, seasonal promotions, or other periods of unusually high order volume, processing may take up to 5 business days.
Order Confirmed
Your order enters our processing system after successful payment confirmation.
Prepared With Care
Items are prepared and packaged for shipment through the appropriate fulfillment location.
Dispatched & Tracked
Once dispatched, shipping confirmation and available tracking information are sent by email.
Shipping Fee
Bodivela™ charges a flat shipping fee of $5.99 per order. The applicable shipping charge will be displayed during checkout before you complete your purchase.
Estimated Delivery Times
Delivery time begins after your order has been dispatched. Because orders may travel through different carrier networks and fulfillment routes, estimated transit times vary by destination.
Following Your Delivery
Once your order has been dispatched, we will send a shipping confirmation email containing available tracking information.
- Tracking activity may require 1–3 business days to appear after a shipping label is created.
- Temporary gaps between tracking scans do not necessarily mean the shipment has stopped moving.
- If tracking remains unchanged for an extended period, contact us with your order number so we can review the shipment.
Where Orders May Ship From
Bodivela™ serves customers through a flexible fulfillment network. Depending on product availability, destination, and inventory location, an order may be fulfilled from our own or partner facilities.
As a result, some orders may be shipped internationally. We do not represent every order as being dispatched from a local warehouse.
If an order contains multiple items, products may occasionally be dispatched separately when fulfillment availability requires it.
International Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other government charges imposed by the destination country or region.
Where these charges apply and are not collected during checkout, they are generally the responsibility of the recipient. Customs requirements differ by destination and may also affect delivery time.
For questions regarding local import requirements, we recommend checking with the appropriate customs authority in your destination before placing an international order.
Need to Update Your Order?
If you need to request an address correction, order change, or cancellation, please email service@bodivela.com within 12 hours of placing your order. Please include your order number and the requested change. We will review the request before fulfillment whenever possible. Once an order has already entered fulfillment or has been dispatched, we may be unable to modify or cancel it.
When a Delivery Doesn't Go as Expected
If something appears wrong with your shipment, contact our customer care team so we can review the circumstances and determine an appropriate solution.
If an item arrives damaged, contact service@bodivela.com within 72 hours of delivery. Include your order number and clear photos of the item and packaging so our team can evaluate the issue.
If tracking has not updated for an extended period or your shipment appears to be lost, send us your order number and tracking information. We will review the shipment status and work toward an appropriate replacement, refund, or other resolution where applicable.
If tracking shows delivered but you cannot locate your package, check the delivery area and household members first, then contact us. We will review the available tracking and delivery information rather than automatically declining your request based only on the delivered scan.