Company Name: Guangzhou Xindong Yingju Interactive Media Co., Ltd.
Email: service@bodivela.com

At Bodivela™, we believe bringing comfort into your home should be a simple and reliable experience from the moment you place your order to the moment your package arrives.

This Shipping Policy explains how we prepare, ship, and deliver your Bodivela™ products while ensuring a smooth shopping experience.

Our Shipping Commitment

Bodivela™ creates thoughtfully designed home textiles made to bring warmth, comfort, and style into everyday living.

To provide customers with carefully selected products while maintaining efficient fulfillment, orders may be shipped through trusted production facilities and distribution partners.

This approach allows us to:

✔ Provide high-quality home textile products at accessible prices
✔ Improve order efficiency and reduce unnecessary inventory waste
✔ Deliver thoughtfully designed products directly to your doorstep

We appreciate your understanding that each product requires careful preparation before beginning its journey to your home.

1. Order Processing & Shipping Costs

Every Bodivela™ order goes through preparation and quality inspection before shipment.

Order Processing Time:
Please allow 2–5 business days for order verification, product preparation, packaging, and shipment processing.

During promotional periods, holidays, or peak shopping seasons, processing may require additional time due to increased order volume.

Shipping Fee:
Shipping fees are calculated based on your order details and destination during checkout.

Any applicable shipping promotions will be displayed before completing your purchase.

2. Estimated Delivery Timeline

Delivery times may vary depending on your location, carrier availability, and seasonal conditions.

Please note that estimated delivery windows are provided as a general guideline and do not represent guaranteed arrival dates.

We appreciate your patience while your Bodivela™ products make their way to you.

3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to update after shipment confirmation
• Initial tracking activity may appear after the carrier receives and scans the package
• Delivery progress can vary depending on the shipping provider

If you have questions about your shipment status, our customer care team is always available to assist.

4. International Duties & Taxes

For international shipments, customers may be responsible for any customs-related charges required by their destination country.

This may include:

• Import duties
• Customs fees
• Local taxes or government charges

Bodivela™ does not control customs processing times or fees applied by local authorities.

We recommend checking your country’s import regulations before placing an international order.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure timely delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@bodivela.com

within 12 hours of placing your order.

Once your order has entered the fulfillment process, we may no longer be able to make changes or cancel the shipment.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want every Bodivela™ product to arrive safely.

Damaged Items

If your package arrives damaged:

• Please contact us within 72 hours of delivery
• Include photos of the package and the affected product
• Our team will review your request and provide an appropriate solution

Lost Packages

If your shipment is confirmed lost by the carrier:

• Please contact our support team
• We will work with you to resolve the issue and determine the best solution

7. Customer Support

For any shipping questions, order concerns, or delivery assistance, please contact:

Email:
service@bodivela.com

Our customer care team is committed to providing helpful support and making your Bodivela™ shopping experience as comfortable as possible.

Thank you for choosing Bodivela™ —
bringing thoughtful textiles, lasting comfort, and beautiful moments into your home.