Clear Information.
Thoughtful Customer Care.
Panggezhuang Town, Daxing District, Beijing
Here When You Need Us
Questions can come up at any point in your shopping journey. Whether you would like more information about one of our home textiles, need help with an existing order, or have a question after your package arrives, our customer care team is ready to assist.
Send Us a Message
Email is the easiest way to reach the Bodivela™ customer care team. Tell us how we can help and include any relevant order information so we can review your request efficiently.
Email service@bodivela.comSupport Throughout Your Order
Ask about product details, textile styles, features, or general product information.
Contact us about an existing purchase, order information, or fulfillment questions.
Need help understanding tracking or delivery information? Send us your order details.
Reach out regarding eligible returns, refunds, damaged items, or other post-purchase concerns.
Already placed an order?
When contacting us about a purchase, please include your order number and the email address used at checkout. For product or delivery concerns, providing a short description and relevant photos when applicable can help our team review your request more efficiently.
Comfort Goes Beyond the Product
At Bodivela™, customer care is part of the experience. From choosing a textile for your home to receiving and enjoying your order, we aim to provide clear information and practical support whenever you need it.
Thank you for welcoming Bodivela™ into your home.