Company Name: Guangzhou Xindong Yingju Interactive Media Co., Ltd.
Email: service@bodivela.com
At Bodivela™, your satisfaction is an important part of our commitment to creating a comfortable and trusted shopping experience.
We understand that choosing the right home textile is personal. If your purchase does not meet your expectations, our return and refund process is designed to be simple, transparent, and customer-friendly.
1. Return Period & Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, your item must meet the following requirements:
✔ The product must be unused and in original condition
✔ The item should remain clean, unworn, and free from damage
✔ Original packaging should be included whenever possible
✔ Proof of purchase or order information is required
For hygiene and quality control purposes, returned products that show signs of use, washing, alteration, or damage may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@bodivela.com
Please include:
• Order number
• Reason for return
• Photos of the product (if applicable)
Once your request has been reviewed and approved, we will provide return instructions and any necessary shipping details.
Important:
Please do not send items back before receiving return approval from Bodivela™. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and package every order before shipment.
If your item arrives:
• Damaged during delivery
• Defective due to manufacturing issues
• Different from the product ordered
Please contact us as soon as possible after receiving your package.
To help us resolve the issue quickly, please provide:
✔ Your order number
✔ Photos showing the problem
✔ A brief description of the issue
Our team will review your request and provide the most appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
• Items that have been used, washed, or altered
• Products damaged after delivery due to improper care
• Customized or personalized items
• Clearance or final sale products
• Gift cards
• Original shipping charges (if applicable)
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
5. Exchanges
Currently, we do not offer direct product exchanges.
If you would like a different color, size, or style:
- Request a return for your original item
- Once the return is approved and completed, place a new order for your preferred product
This allows you to receive your replacement item faster and ensures the correct product is reserved for you.
6. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
Customers must contact Bodivela™ before returning any items.
After your return request is approved, we will provide the necessary return instructions.
Please ensure your package is securely packed to prevent damage during transportation.
8. European Union Customers – 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel or return your order within 14 days after receiving your product, according to applicable consumer protection laws.
Returned products must:
• Remain unused and in original condition
• Include original packaging
• Include proof of purchase
This right applies in addition to any other return options provided by Bodivela™.
Contact Us
If you have any questions regarding returns, refunds, or your order, please contact:
Bodivela™ Customer Support
Email: service@bodivela.com
We are committed to making every experience with Bodivela™ simple, comfortable, and reliable.
Thank you for choosing Bodivela™ —
bringing thoughtful design and everyday comfort into your home.