Clear Policies.
Straightforward Customer Care.
Panggezhuang Town, Daxing District, Beijing
Returns Made Clear & Simple
We want you to feel comfortable ordering from Bodivela™. This policy explains when an item may be returned, how to request a return, where approved returns should be sent, how return shipping costs are handled, and when eligible refunds are issued.
Return Window & Eligibility
Eligible products may be returned within 30 calendar days after delivery. Your return request must be submitted within this 30-day period.
Because Bodivela™ offers home textiles and related household products, returned merchandise must meet the conditions below unless the item arrived damaged, defective, incorrect, or materially different from its product description.
The product should not show signs of use, wear, washing, or household use.
Merchandise should be returned in the same condition in which it was received.
Please retain the original packaging and included product materials where applicable.
Your order number, receipt, or other valid proof of purchase is required.
How to Request a Return
Please contact us before mailing any merchandise. This allows our team to review the request and provide the correct return instructions for your order.
Email service@bodivela.com within the applicable return window.
Include your order number, item, reason for return, and relevant photos or videos when appropriate.
If eligible, our team will provide the applicable return warehouse address and return instructions.
Follow the provided instructions and retain your shipping receipt or tracking information.
Address
Please Contact Us Before Sending a Return
Please do not send returns to our business registration address.
The appropriate return location may differ depending on the product, fulfillment location, and your order. Once your return request has been reviewed and approved, the Bodivela™ customer care team will provide the appropriate return warehouse address and return instructions.
Merchandise sent to an unapproved address may not reach the facility responsible for processing your return and may delay resolution.
Who Pays for Return Shipping?
Return shipping responsibility depends on why the merchandise is being returned.
Customer Responsibility
If you return an eligible item because you changed your mind, selected the wrong size or color, no longer want the item, or for another preference-based reason, the customer is responsible for the applicable return shipping cost.
No Additional Cost to You
If an item arrives damaged, defective, incorrect, or materially different from the product description, Bodivela™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer after the issue has been reviewed.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If you receive an item that appears damaged or defective, if the wrong product was sent, or if the merchandise is materially different from its description, contact us as soon as reasonably possible.
When contacting us, please provide your order number, a description of the problem, and clear photos or videos where relevant.
After reviewing the circumstances, we will work with you on an appropriate solution, which may include a replacement, refund, or approved return at no additional cost to you, depending on the situation.
Items That May Not Qualify for Return
Certain merchandise may be excluded from standard preference-based returns due to its condition or the nature of the product.
If you are unsure whether a product qualifies for a return, contact service@bodivela.com before sending the item.
Need a Different Item?
We generally handle exchanges by processing the original eligible item as a return.
After the return is accepted, you may place a new order for the product, color, size, or style you prefer, subject to availability.
EU Cooling-Off Rights
Where applicable, consumers in the European Union may have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable exceptions and legal requirements.
These statutory rights are separate from and are not intended to reduce any rights available under our standard return policy or applicable consumer law.
What Happens After We Receive Your Return
After an authorized return reaches the designated return facility, it will be reviewed to confirm that the applicable return conditions have been met.
We will notify you of the outcome after the return has been reviewed.
After Bodivela™ issues the refund, your bank, card issuer, PayPal, or other payment provider may require additional time before the credit appears in your account.
If the expected processing period has passed after you received confirmation that your refund was approved, please contact us with your order number so our team can review the refund status.
Need Help With a Return?
Contact the Bodivela™ customer care team before returning merchandise. Please include your order number and a brief explanation of your request.
Email: service@bodivela.com · Phone: +86 14187152399
Customer Service Hours: 24 Hours a Day, 7 Days a Week